❝Your online reviews are today’s word-of-mouth. We make sure they always speak highly of you.❞
Even a single 1-star review can deter dozens of potential diners. Most restaurant owners don’t have the time to stay on top of every review — and certainly not with the speed, polish, and empathy required to turn a critic into a fan.
84% of consumers trust online reviews as much as personal recommendations
1 negative review can cost up to 30 customers
Replying within 24 hours increases the chance of changing or removing a negative review
Restaurant Review Defender™ uses cutting-edge AI and expert human oversight to automatically generate professional, personalized responses to your customer reviews within 24 hours — across all major platforms.
Whether it’s a glowing 5-star thank-you or a tough 2-star critique, we craft the perfect reply that protects your brand, impresses future diners, and improves your overall rating.
We Fetch the Reviews
We automatically pull reviews from Google, Yelp, DoorDash, UberEats, and more, using your connected Square account and our integrations.
AI Generates Draft Responses
Our proprietary system drafts tailored replies using GPT‑4o — taking into account sentiment, review tone, cuisine type, and platform-specific etiquette.
Human Review & Tone Matching
Each draft is reviewed by our trained human moderators who apply your restaurant’s preferred tone — warm, funny, elegant, casual — and make any necessary edits.
You Approve or Auto-Publish
Set your preferences: either review drafts before they go live, or set trusted tone packs to auto-publish without needing daily attention.
No more chasing your team to reply to reviews. Focus on running your restaurant — we handle your reputation.
Our replies aren’t cookie-cutter. They are context-aware, linguistically polished, and emotionally intelligent — winning back unhappy guests while celebrating loyal fans.
Prompt, professional replies are proven to improve star ratings, encourage positive reviews, and show future diners that you care.
| Feature | Yumpire | LocalReviews | Square Native |
|---|---|---|---|
| Cuisine‑Specific Tones | ✅ | ❌ | ❌ |
| Tip-Aware Triggers | ✅ | ❌ | ❌ |
| Slack Escalation Alerts | ✅ | ❌ | ❌ |
| 24h Turnaround | ✅ | ❌ | ❌ |
| Human-in-the-loop QA | ✅ | ❌ | ❌ |
| Multi-Platform Coverage | ✅ | ✅ | ❌ |
| Plan | Best For | Monthly |
|---|---|---|
| Review Defender Pro | Independent restaurants and growing chains | $39/location |
| Review Suite (Magnet + Defender) | For restaurants that want to grow AND defend reviews | $69/location |
| Enterprise | Multi-location brands or franchises | Custom (Volume SMS, SSO, SLA, analytics) |
" We used to dread checking our reviews. Now? We look forward to it. We've had customers thank us for the thoughtful replies — and we've seen our Google rating jump from 4.2 to 4.6 in just three months. "
10m+ Trusted Global Customers
Connect in under 2 minutes. No passwords, no manual setup. We automatically sync your reviews and restaurant data using Square’s secure APIs.
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